Privacy and Cookies Policy
The Dublin Wellbeing Centre
Last updated: 29.05.2026
The Dublin Wellbeing Centre respects your privacy and is committed to protecting your personal data. This Privacy and Cookies Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment, attend a session, subscribe to our communications, or otherwise interact with us.
This policy applies to our website at thedublinwellbeingcentre.ie and to personal data processed by The Dublin Wellbeing Centre in connection with our wellbeing, therapy, treatment, coaching, practitioner, event and related services.
1. Who we are
For the purposes of the General Data Protection Regulation, known as GDPR, and the Data Protection Acts 1988–2018, the data controller is:
The Dublin Wellbeing Centre
Address: 26 Frederick Street South, Dublin 2
Email: info@thedublinwellbeingcentre.ie
Website: thedublinwellbeingcentre.ie
If you have any questions about this policy or how we handle your personal data, please contact us using the details above.
2. The personal data we collect
We may collect and process the following types of personal data.
Contact details
This may include your name, email address, phone number, postal address and any details you provide when contacting us.
Booking and appointment information
This may include appointment dates, practitioner or service preferences, booking notes, attendance records, cancellation information, reminder preferences and payment status.
The Dublin Wellbeing Centre uses third-party booking systems, including Phorest and Acuity Scheduling, to manage appointments, classes, consultations, reminders, cancellations and related client communications.
Health, wellbeing or special category information
Depending on the service you request, you may choose to provide information about your health, wellbeing, lifestyle, symptoms, medical history, emotional wellbeing, treatment history, accessibility needs, or other personal circumstances.
This type of information may be considered special category data under GDPR and is handled with additional care.
We only ask for this information where it is relevant to the service being provided, where you have chosen to provide it, or where it is necessary for the safe and appropriate delivery of our services.
Payment and transaction information
If you make a payment, we may process limited transaction information such as the amount paid, date of payment, invoice details, receipt details, booking reference and payment status.
We do not usually store full payment card details. Payments may be handled by third-party payment providers connected to our booking systems, including Phorest, Acuity Scheduling or other payment processors used by The Dublin Wellbeing Centre.
Website and technical information
When you use our website, we may collect limited technical information such as your IP address, browser type, device type, pages visited, time spent on the website, referral source, approximate location and cookie preferences.
We use Google Analytics to help us understand how visitors use our website and to improve our website, content and services.
Marketing preferences
If you subscribe to our newsletter or marketing communications, we may process your name, email address and communication preferences.
Information from third parties
We may receive personal data from third-party booking platforms, referral partners, practitioners, payment processors, analytics providers, social media platforms or other service providers where you have interacted with us through those services.
3. How we collect your personal data
We collect personal data when you:
- visit our website;
- complete a contact form;
- book an appointment, class, consultation or event;
- use Phorest or Acuity Scheduling to make or manage a booking;
- email, phone or message us;
- subscribe to our newsletter;
- make a payment;
- attend a session, class, workshop or consultation;
- complete an intake, consent or assessment form;
- interact with us on social media;
- provide feedback or testimonials;
- accept, reject or manage cookies on our website.
4. Why we use your personal data
We use your personal data for the following purposes.
To respond to enquiries
We use your contact details and message content to respond to your questions, provide information and manage communications with you.
To provide our services
We use booking details, contact information and relevant wellbeing or health-related information to arrange and deliver appointments, consultations, treatments, classes, workshops, events and related services.
To manage bookings and payments
We use your data to confirm appointments, send reminders, manage cancellations, process payments, issue receipts or invoices and maintain business records.
This may involve the use of Phorest, Acuity Scheduling and related payment or communication tools.
To support safe and appropriate care
Where relevant, we may use information you provide about your health, wellbeing or personal circumstances to ensure that our services are appropriate for you and delivered safely.
To improve our website and services
We use website analytics, feedback and service usage information to understand how visitors use our website and how our services can be improved.
Google Analytics may help us understand information such as which pages are visited, how users find the website, which devices are used and how visitors interact with website content.
To send marketing communications
Where you have opted in, or where otherwise permitted by law, we may send you updates about our services, events, workshops, offers, resources or wellbeing-related content.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
To comply with legal obligations
We may process personal data where required to comply with tax, accounting, insurance, legal, regulatory or safeguarding obligations.
5. Our lawful bases for processing
Under GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
Where processing is necessary to provide services you have requested, manage bookings, process payments or communicate with you about your appointment.
Consent
Where you have given us clear consent, for example to receive email marketing, to provide certain health or wellbeing information, or to allow non-essential cookies such as analytics cookies.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to enquiries, managing client relationships, improving our services, maintaining website security and keeping appropriate business records.
Legal obligation
Where processing is necessary to comply with legal, tax, accounting, regulatory or insurance obligations.
Special category data
Where we process health, wellbeing or other special category data, we will only do so where a valid GDPR condition applies. This may include your explicit consent, the provision of health or wellbeing-related services, or another applicable legal basis depending on the specific circumstances.
6. Health and wellbeing information
Because The Dublin Wellbeing Centre provides wellbeing-related services, some information you choose to provide may relate to your physical health, mental wellbeing, lifestyle, treatment needs or personal circumstances.
We will only collect health or wellbeing information that is relevant to the service you are requesting. We will use this information to help provide safe, appropriate and effective services.
You should not provide health, medical or highly sensitive personal information through general website forms unless the form specifically asks for it and you are comfortable sharing it.
If you have a medical emergency, you should contact emergency services or a qualified medical professional. Our website and services are not a substitute for emergency medical care.
7. Booking systems: Phorest and Acuity Scheduling
The Dublin Wellbeing Centre uses Phorest and Acuity Scheduling to manage bookings, appointments, availability, confirmations, reminders, cancellations and related client communications.
When you book through Phorest or Acuity Scheduling, the information you provide may include your:
- name;
- email address;
- phone number;
- appointment details;
- chosen practitioner or service;
- booking notes;
- cancellation details;
- payment status;
- information you choose to provide in booking or intake forms.
Phorest and Acuity Scheduling may process personal data on behalf of The Dublin Wellbeing Centre in order to provide booking, scheduling, reminder, administration and payment-related functions. They may also process certain information in accordance with their own privacy policies.
We recommend reviewing the privacy information provided by Phorest and Acuity Scheduling when using those services.
Where booking information includes health, wellbeing, treatment or other sensitive information, The Dublin Wellbeing Centre will treat this as special category data under GDPR and handle it with additional care.
8. Sharing your personal data
We do not sell your personal data.
We may share your personal data with trusted third parties where necessary, including:
- practitioners, therapists, facilitators or service providers involved in delivering your chosen service;
- Phorest, where used for booking and client management;
- Acuity Scheduling, where used for appointment scheduling;
- payment processors;
- website hosting providers;
- email marketing platforms;
- Google Analytics and related website analytics services;
- IT support providers;
- cookie consent and website security providers;
- accountants, insurers, legal advisers or professional advisers;
- regulators, public authorities or law enforcement bodies where legally required.
Where we use third-party service providers to process personal data on our behalf, we require them to handle your data securely and only in accordance with our instructions.
9. Practitioners and independent professionals
Some practitioners working from or with The Dublin Wellbeing Centre may operate as independent professionals and may be separate data controllers for the personal data they collect and process in connection with their own services.
Where this applies, the practitioner may provide their own privacy information and will be responsible for how they handle your personal data.
The Dublin Wellbeing Centre is responsible for the personal data it controls, such as website enquiries, central booking records, communications, administrative information and website data.
10. International transfers
Some of our service providers may process personal data outside Ireland, the European Economic Area or the United Kingdom.
This may include providers of booking systems, analytics tools, email platforms, hosting services, payment services or IT systems.
Where this happens, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection law. This may include using adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
11. How long we keep your personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide services, manage bookings, maintain records, meet legal obligations, resolve disputes and protect our legal rights.
Retention periods may vary depending on the type of data. For example:
- enquiry data may be kept for a limited period after your enquiry has been resolved;
- booking and transaction records may be kept for tax, accounting and business record purposes;
- health, wellbeing or client notes may be kept for the period required by professional, legal, insurance or regulatory obligations;
- marketing data is kept until you unsubscribe or withdraw consent;
- cookie consent records may be kept to demonstrate your choices;
- Google Analytics data is retained according to the retention settings configured in Google Analytics.
When personal data is no longer needed, we will delete it securely or anonymise it.
12. How we protect your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure systems, restricted access, password protection, encryption where appropriate, confidentiality arrangements, staff or practitioner training, secure booking systems and careful selection of third-party service providers.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Your data protection rights
Subject to certain legal conditions and exemptions, you have the following rights under data protection law:
- the right to access the personal data we hold about you;
- the right to correct inaccurate or incomplete personal data;
- the right to request deletion of your personal data;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to withdraw consent where processing is based on consent;
- the right to complain to a supervisory authority.
To exercise any of these rights, please contact us at info@thedublinwellbeingcentre.ie.
We may need to verify your identity before responding to your request.
14. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.
You also have the right to lodge a complaint with the Irish Data Protection Commission:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Website: www.dataprotection.ie
Email: info@dataprotection.ie
15. Marketing communications
We will only send you marketing communications where we have a lawful basis to do so. This may be because you have subscribed, requested updates, booked a service with us, or otherwise indicated that you would like to hear from us.
Marketing communications may include updates about services, classes, appointments, practitioners, workshops, events, resources, offers or wellbeing-related content.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will not sell or rent your personal data to third parties for marketing purposes.
16. Cookies and similar technologies
Our website uses cookies and similar technologies to help the website work properly, improve user experience, analyse website traffic and, where applicable, support booking functionality, embedded content or marketing activity.
A cookie is a small text file placed on your device when you visit a website. Some cookies are necessary for the website to function, while others require your consent.
17. Types of cookies we may use
Strictly necessary cookies
These cookies are required for the website to work properly. They may be used for functions such as page navigation, security, booking forms, cookie consent settings or access to secure areas of the website.
These cookies do not usually require consent.
Booking and functionality cookies
These cookies may support appointment booking, calendar availability, form completion, payment-related workflows, or embedded booking tools provided by services such as Phorest and Acuity Scheduling.
Some of these cookies may be necessary to provide the booking functionality you request. Others may be optional, depending on how the booking tool is configured.
Performance and analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay on the site, which devices are used and whether users experience errors.
The Dublin Wellbeing Centre uses Google Analytics for website analytics.
Google Analytics may collect information such as pages visited, time spent on the website, approximate location, browser type, device type, referral source and interactions with website content. This information is generally used in an aggregated or statistical way.
Google Analytics cookies and similar technologies will only be used where you have given consent through our cookie banner or cookie consent tool, unless the analytics have been configured in a way that does not require consent under applicable law.
Functionality cookies
These cookies allow the website to remember choices you make, such as preferences, form settings or display options.
Marketing and advertising cookies
These cookies may be used to build a profile of your interests, show relevant content or measure the effectiveness of advertising campaigns.
These cookies are only used with your consent.
Third-party and embedded content cookies
Our website may include embedded content from third-party platforms such as Google Maps, YouTube, Vimeo, social media platforms, Phorest, Acuity Scheduling or payment providers.
These third parties may set their own cookies when you interact with their content.
We recommend reviewing the privacy and cookie policies of those third-party providers.
18. Cookie consent
When you first visit our website, you may be shown a cookie banner or consent tool. You can choose whether to accept or reject non-essential cookies.
You should be able to:
- accept all cookies;
- reject non-essential cookies;
- manage cookie preferences by category;
- change or withdraw your consent at any time.
Non-essential cookies, including Google Analytics cookies, should not be set unless you have given consent.
The Irish Data Protection Commission states that website users should be given clear and comprehensive information about cookies and that consent is normally required for cookies or similar technologies. It also confirms that analytics cookies require consent.
19. Managing cookies in your browser
You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are stored.
Please note that blocking some cookies may affect how our website functions, including booking forms and embedded scheduling tools.
20. Cookies used on this website
The exact cookies used on this website may change from time to time.
21. Children’s privacy
Our website and services are not generally directed at children unless specifically stated for a particular class, workshop, treatment or service.
Where services are provided to children or young people, we may require consent from a parent or guardian and may provide additional privacy information where appropriate.
22. Links to other websites
Our website may contain links to other websites, including booking platforms, practitioner websites, social media pages, payment pages or embedded third-party services.
We are not responsible for the privacy practices, security or content of external websites. You should read the privacy policies of any external websites you visit.
23. Changes to this policy
We may update this Privacy and Cookies Policy from time to time to reflect changes in our services, website, legal obligations or data processing practices.
The latest version will always be available on our website. The date at the top of this policy shows when it was last updated.
24. Contact us
If you have any questions about this Privacy and Cookies Policy or how we handle your personal data, please contact:
The Dublin Wellbeing Centre
Address: 26 Frederick Street South, Dublin 2
Email: info@thedublinwellbeingcentre.ie
Website: thedublinwellbeingcentre.ie